Paypac understands and appreciates that privacy is a major concern for all our Clients, as it is for Paypac.
It also describes what you can do if you have any concerns or complaints about the way we collect or process Personal Information.
Please read this policy carefully to understand how we will treat your Personal Information. If you have any questions, please contact us using the details provided below.
Paypac Payroll Services Pty Ltd (Paypac) is a provider of payroll software, managed payroll and related services to Clients (the Service). The Service involves the collection, processing and storage of data about potential Clients, signed-up Clients and employees of those Clients. That data includes Personal Information and, in some instances, sensitive information.
We utilise a combination of hardware and software to provide the Service, all of which is controlled by us from our premises in Perth, Australia.
We do not collect, process or disclose Personal Information, other than for the purposes of providing the Service, as described in more detail below.
The Personal Information we collect about our Clients is called ‘Client Information.’ This information may include:
We may collect Client Information from Clients in the following circumstances:
To provide the Service, we collect Personal Information from Clients about their Employees. This is called ‘Employee Information.’ This information may include but is not limited to:
We may collect Employees Information from Clients in the following circumstances:
As Paypac does not normally deal directly with Employees, Clients must obtain the consent of Employees to the collection, use ad disclosure of the Employee Personal Information to and by Paypac, as part of the provision of the Service.
Clients must ensure that their Employees are aware of and, where relevant, consent to the various matters detailed in this Policy, including the fact that their Personal Information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information and Paypac’s identity, and how to contact Paypac. However, our Clients are required to be the first point of contact for Employee privacy requests.
Where requested to do so by Paypac, Clients must also assist Paypac with any requests by Employees to access or update the Personal Information you have collected from them and provided as part of the Service.
You can always choose not to provide us with Personal Information, but it may mean that we are unable to provide you with the Service.
We collect Client Information for the following purposes:
We collect Employee Information from Clients for the following purposes:
Personal Information will not be shared, sold or disclosed other than as described in this Policy.
As part of providing the Service, the collection, use and disclosure of Personal Information may also be required or authorised under various Australian laws including:
Paypac will comply with all obligations imposed on it by the above laws in regard to its collection, use and disclosure of Personal Information as part of providing the Service.
Paypac may access, aggregate and use non-personally identifiable data it has collected from you. This includes demographic and product use information.
Paypac may use this aggregated non-personally identifiable data to:
Paypac may also make that aggregate information publicly available. This data will in no way identify you or any other individual.
Paypac is committed to protecting the security of your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure.
The Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
We will only keep Personal Information for as long as reasonably necessary for the purposes of providing you with the Service, unless otherwise required. For example, we may be required to keep Personal Information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
We will advise you at the first reasonable opportunity upon discovering or being advised of a Personal Information Data Breach, and otherwise respond in accordance with our Data Breach Policy.
Paypac will only disclose Personal Information to entities outside the Paypac group of companies if it is necessary and appropriate to facilitate the purpose for which that Personal Information was collected, including the provision of the Service.
This may include:
We may also be required to disclose your Personal Information:
Where possible and appropriate, we will notify you if we are required by law to disclose your Personal Information.
Paypac will not otherwise disclose your Personal Information to a third party unless you have provided your express consent. This includes third parties located outside Australia.
Any Personal Information or other information you choose to submit in communities, forums, blogs, or chat rooms on our websites may be read, collected, and/or used by others who visit these forums, depending on your account settings.
You must ensure that the personal information you provide to us is accurate, complete and up-to date.
Clients may request access to the Client Information we hold, or request that we update or correct any Client Information, by sending a request in writing to [email protected]
Paypac will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. In some circumstances, it may be necessary for us to seek to arrange access to your personal information through a mutually agreed intermediary.
If you believe that Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider whether the information requires amendment. If we do not agree that there are grounds for amendment, we will add a note to the personal information stating that you disagree with it.
In supplying our Services, we are providing payroll management services to our Clients, and do not have a direct relationship with the Employees whose information we process.
If you are an individual (not a Client) and wish to access or seek correction or deletion of Individual Information processed by us, or otherwise exercise your rights in regard to your Personal Information, you should direct your query to the Client concerned (who controls the data). We will assist Clients in ensuring the fulfilment of Clients’ obligations to respond to requests for exercising individual rights, including the right to access or correct Employee Information.
In providing the Service, Paypac utilises "cookies". A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.
We may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.
For more information about cookies, including further details as to what they are and how to refuse them please visit: http://www.aboutcookies.org/
We use Google Analytics software to monitor the number of people visiting the website, which uses a cookie to collect this information. Google Analytics only collects anonymous aggregate data, i.e. we cannot tell who you are or link data back to a specific username, and everyone’s data is shown as a whole, not individually. We use this only for statistical purposes to tell us information like how many people are new to the site or have visited before and which pages are the most popular. For information about using Google Ads Settings to manage the Google ads you see, and opting out of Google Ads Personalization, please visit: https://www.google.com/policies/technologies/ads/.
Our Site may contain links to third-party sites and social media features (for example, Facebook and LinkedIn buttons and widgets). Social media features are either hosted by a third party or hosted directly on our Site. We have no control over those third-party sites, and we are not responsible or liable for their content or the privacy practices applying to them.
For information about those companies’ privacy practices and how they may use your Personal Information, please visit the company websites.
For information about how to opt out of having your information collected in mobile applications, we recommend you speak to an IT specialist.
If you have any query or wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:
Our Privacy Officer will endeavour to:
If you are not satisfied with the outcome you may contact us again or may wish to contact the Australian Privacy Commissioner in writing at the following address:
Australian Privacy Commissioner, OAIC, GPO Box 5218, Sydney NSW 2001
In this policy:
Paypac reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Paypac will make every effort to communicate any significant changes to you via email or notification via the service. Your continued use of the Service will be deemed acceptance of any amended Policy.
We will take the time to understand your needs, and explain our payroll services to you.